Privacy Policy

This policy covers myugcshop.com, the My UGC Shop app, and the storefronts we host for merchants. It explains what we collect, why, who we share it with, and the choices you have. The data controller is Open Claw Assistance LLC (support@openclawassistance.com).

Platform users (merchants):

• Account data: name and email, handled through our sign-in provider Clerk. If you sign in with Google, we receive your name, email, and avatar from Google; we never see your password.
• Billing data: subscription status and invoices via Stripe. Card numbers are entered on Stripe's pages and never touch our servers.
• Workspace content: your shops, products, scripts, videos, calendars, and settings.
• Connected keys: API keys you add (for example Zinc or KIE) are stored encrypted and used only to act on your instructions.
• Usage and diagnostics: logs, feature usage counts, and error reports.

Storefront shoppers (a merchant's customers):

• Order data: name, email, shipping address, and phone collected at checkout, processed so the merchant can fulfill the order.
• Newsletter signups: the email you submit on a storefront, stored in that merchant's contact book.
• Payment data goes directly to Stripe; we receive order confirmation and status, not card numbers.

• To provide the Service: generate shops and content, render storefronts, process orders, schedule posts.
• To operate AI features: prompts derived from your workspace content are sent to our AI providers to generate your content; we do not sell this data or use it to train our own models.
• To bill subscriptions, prevent abuse, debug problems, and provide support.
• To send service emails (receipts, security notices, product updates you can opt out of).

We share data only with the processors that run the Service: Vercel (hosting and content delivery), Neon (database), Clerk (authentication), Stripe (payments), Anthropic (AI text), KIE (AI image and video), Zernio (social publishing), Zinc (retail data and order placement, where you connect it), and Sentry (error monitoring). Each receives only what its function requires. We do not sell personal information. We may disclose information if required by law or to protect the Service and its users.

Storefront order data is shared with the merchant who operates the shop you bought from; their handling of it is governed by their own policies.

We use strictly necessary cookies: authentication sessions (Clerk) and your theme preference. We do not run third-party advertising trackers on the platform.

We keep workspace data while your account is active and for a reasonable period afterward for recovery, then delete or anonymize it. Connected API keys are encrypted at rest and deleted when you remove them. All traffic is served over HTTPS. No system is perfectly secure; report concerns to support@openclawassistance.com.

• Access, correct, export, or delete your account data: email support@openclawassistance.com and we will act on verified requests within 30 days.
• Disconnect a social account or remove an API key at any time from Connections.
• Shoppers can ask the merchant, or us, to remove their contact details from a shop's contact book.
• Depending on where you live (for example the EU/EEA, UK, or California) you may have additional statutory rights; we honor verified requests under those laws.

The Service is for adults 18 and over. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

We will update this policy as the Service evolves and change the date above; material changes will be announced in the app or by email. Contact: support@openclawassistance.com, Open Claw Assistance LLC, 30 N Gould St, Sheridan, WY 82801, USA.