Billing and Refunds

Plans are billed monthly in advance through Stripe. Your plan unlocks the limits shown on the pricing page (shops, connected social accounts, monthly AI actions, and monthly autopilot posts). Usage-based costs on services you connect yourself (for example KIE rendering credits or Zinc orders) are billed to you by those providers and are separate from your subscription.

Cancel any time from the Billing page. Cancellation stops future charges; your plan stays active until the end of the period you already paid for, and your workspace then drops to the free, view-only experience. We do not delete your shops or data when you cancel.

If something went wrong on our side (you were charged in error, or a verified outage kept the core Service unusable for a sustained period), email support@openclawassistance.com within 30 days of the charge and we will make it right, up to a full refund of that month. Otherwise monthly fees are non-refundable once a billing period starts, except where the law of your place of residence requires a refund.

Charges you did not authorize should be reported to us before a chargeback; we respond faster than the dispute process.

Custom domains bought through the Service are registered with the registrar immediately, and a successful registration cannot be undone, so domain purchases are non-refundable once registration succeeds. If a registration fails after payment, we refund the purchase automatically in full. Renewals and transfers are covered in our Terms of Service.

Upgrades take effect immediately and are prorated by Stripe. Downgrades take effect at the next renewal. If a downgrade leaves you over a limit (for example more shops than the plan allows), existing work keeps running but new creations above the limit are blocked until you are back within it.

Products bought from a merchant's storefront are sold by that merchant, not by My UGC Shop. Returns and refunds for those orders follow the policy published on the shop you bought from, and the charge is processed by the merchant's payment account. If you cannot reach a merchant, contact us and we will help route your request.

Concierge (done-for-you setup) is a one-time engagement activated manually by our team. Its scope, timeline, and any refund terms are set out in the written agreement for that engagement.

Billing questions: support@openclawassistance.com. Include the email on your account and the approximate charge date; we answer within two business days.