Terms of Service

My UGC Shop (the "Service") is operated by Open Claw Assistance LLC, a Wyoming limited liability company ("we", "us"). The Service lets you generate e-commerce storefronts, product content, and promotional videos, and schedule that content to your connected social accounts. By creating an account or using the Service you agree to these Terms.

You must be at least 18 years old and able to form a binding contract. You are responsible for your account credentials and for everything done under your account. Keep your sign-in method secure; tell us immediately at support@openclawassistance.com if you suspect unauthorized access.

Storefronts you create on the Service are operated by you, the merchant. You are the seller of record for products offered through your shops. You are responsible for the accuracy of your listings, your prices, your shipping and returns promises, collecting and remitting any applicable taxes, and complying with the consumer-protection and advertising laws that apply to you, including the FTC's rules on endorsements and testimonials.

AI-generated marketing copy, testimonials, and imagery are drafts and illustrations. Review them before publishing. Do not publish claims, statistics, reviews, or endorsements that are not true for your business.

The Service uses third-party AI models to generate text, images, and video. AI output can be wrong, incomplete, or similar to output generated for others. We do not guarantee that generated content is accurate, original, or fit for a particular purpose, and we do not guarantee sales, traffic, or any other business outcome. Subject to the terms of our AI providers, we assign you our rights, if any, in content the Service generates for you.

You are responsible for every AI-generated video published from your account, whether posted by you or by the autopilot on your schedule. It is your job to know and follow the platform rules and the laws and regulations that apply where you operate, including your state's rules on AI-generated and synthetic media, disclosure requirements, and advertising law. The Service adds an "AI generated content" label to autopilot captions by default; if you disable that label in Settings, or edit a caption to remove it, compliance with any disclosure obligation is entirely yours.

Parts of the Service rely on third parties: payments and payouts run on Stripe, retail product data and order placement on Zinc, video and image generation on KIE, social publishing on Zernio, authentication on Clerk, and hosting on Vercel. Where you connect your own API keys or accounts, your use of those services is governed by their terms, their fees are billed to you by them, and we store your keys encrypted and use them only to act on your instructions inside the Service.

Paid plans are billed monthly in advance through Stripe at the prices shown on our pricing page. Plan limits (shops, connected social accounts, monthly AI actions, and monthly autopilot posts) are enforced by the Service. See our Billing and Refunds page for cancellation and refund details. We may change prices with notice; changes apply from your next billing period.

When you buy a custom domain through the Service, we register it for you through our registrar partner and hold the registration on your behalf, with Open Claw Assistance LLC listed as the registrant organization and WHOIS privacy applied where available. We handle registrar compliance (such as ICANN contact verification) for domains we register this way.

The domain is yours to use: it is attached to your shop, and you may request a transfer of the registration to your own registrar account at any time at no extra charge (ICANN rules block transfers during the first 60 days after registration). A purchase covers one year of registration. Domains renew annually at the renewal price shown at purchase; we will bill or notify you before each renewal, and if renewal payment cannot be collected the domain may be allowed to expire at the end of its term. Successful registrations are non-refundable; if a registration fails after payment, we refund it automatically in full.

You agree not to use the Service to:

• sell illegal, counterfeit, recalled, or deceptive products;
• publish false advertising, fake reviews, or misleading claims;
• infringe intellectual-property, privacy, or publicity rights;
• send spam or contact people without a lawful basis;
• probe, overload, or interfere with the Service or its providers;
• resell or white-label the Service without a written agreement with us.

We may suspend or remove shops, content, or accounts that we reasonably believe violate these Terms or create risk for buyers, other users, or us.

We own the Service, its software, and its branding. You own your brand, the materials you upload, and your shops' content, and you grant us the license needed to host, display, process, and transmit them to operate the Service (for example, rendering your storefront and posting your videos to accounts you connected).

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We are not a law firm, accountant, or business advisor.

To the fullest extent permitted by law, our total liability for all claims relating to the Service in any 12-month period is limited to the amounts you paid us for the Service in that period, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

You can cancel your subscription at any time from the Billing page and stop using the Service. We may suspend or terminate the Service or your account for breach of these Terms, legal risk, or extended non-payment. Sections that by their nature should survive termination survive it.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Wyoming, and you consent to their jurisdiction.

We may update these Terms as the Service evolves; material changes will be announced in the app or by email, and the "Last updated" date above will change. Questions: support@openclawassistance.com.